ISFE2: Information for suppliers working with NHS Lancashire and South Cumbria ICB

We’re moving to a new national finance and procurement system (ISFE2) from 1 October 2025. You may notice short pauses in late September while we migrate systems. Most suppliers don’t need to do anything right now.

What’s changing and when

• 20–30 September: No Tradeshift scanning/uploads (short pause for migration)
• 25–30 September: No new purchase orders issued (please plan around this window)
• 25 September–1 October: No BACS payment runs (emergency route exists for critical cases)

What you need to do now

• Send invoices via your usual routes. Paper invoices remain accepted; Tradeshift is encouraged when available. Short delays are possible during migration.
• If we contact you to validate your supplier details, please respond promptly (you’ll only be contacted if this applies to you).

From 20 October: supplier portal invitations

Some suppliers will receive an email inviting them to register for the new supplier portal. You’ll need mobile multi‑factor authentication (MFA) for your first login. Portal use is encouraged but not mandatory. We’ll contact you if you’re in scope.

Help and support

• National guidance:
• ISFE2 supplier guidance: ISFE2 Suppliers | NHS SBS
• NHS SBS customer service centre (phone): 0303 123 1177 (option 1)
• Local queries (accounts payable, ICB):

Frequently asked questions