How to make a request for information in an alternative format or request additional support

We want to ensure that the information we communicate is fair and accessible to all sections of our local communities. Patients, the public and staff can request reasonable adjustments such as information converted into other formats for easier reading.

To request information or any of our key documents in an alternative format such as braille, larger print, audio or other format please email quoting your address, telephone number along with the title and date of the publication, plus the format you require. Our website displays some of our key documents also in Easy Read format for people who prefer a straightforward summary in plain language.

In addition, you may require additional support to contact the ICB e.g. a British Sign Language interpreter to support you or you may need language support where your first spoken language is not English.

For more information please contact us on 0300 373 3550 or you have the option to use Relay UK if you cannot hear or speak on the phone.  You can also contact us by email or post:


Write to: 

NHS Lancashire and South Cumbria Integrated Care Board
Level 3, Christ Church Precinct
County Hall
Fishergate Hill

NHS Lancashire and South Cumbria ICB gives due regard to the NHS Accessible Information Standard. For more information, visit the NHS England website.

Accessibility tools

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