WorkWell pilot helps thousands across Lancashire and South Cumbria stay in work

A pioneering programme helping people overcome health-related barriers to employment has been hailed a success after supporting more than 3,000 people across Lancashire and South Cumbria.

A new report into the WorkWell pilot – a collaboration between the NHS, local authorities, Department for Work and Pensions, and other partners, led by NHS Lancashire and South Cumbria Integrated Care Board (ICB) – found the programme has helped to ‘stem the flow of people leaving work due to ill health’.

Launched in October 2024 as part of a national pilot, WorkWell is a free and voluntary service that helps people experiencing health-related barriers to start, return to or remain in work. Its emphasis is on prevention, offering support before health concerns escalate or lead to someone leaving employment.

Participants are assigned a work and health coach to agree realistic next steps and develop a personalised support plan, and coaches consider which local services are available to provide support and signposting tailored to each person’s circumstances.

Gary O’Neill, the ICB’s associate director for Population Health and lead on the Work and Health Agenda, said: “WorkWell has shown that early, personalised support can make a real difference. By bringing together health, employment and community services, we have helped people overcome barriers, improve their wellbeing and either stay in work or move closer to employment.

“The success of the pilot demonstrates the value of a joined-up approach and provides a strong foundation for the next phase across Lancashire and South Cumbria.”

WorkWell established a coordinated system across the region, strengthening links between primary care, Jobcentre Plus, voluntary organisations and community services, making it easier for residents to access appropriate support.

Around 3,100 personalised work and health plans were delivered during the pilot. Participation included both people in work and out of work, reflecting the programme’s focus on preventing people from leaving employment as well as helping them move towards work.

Mr O’Neill continued: “Participants have reported improvements in confidence, wellbeing and readiness for work, while many have been supported to remain in employment.

“This reflects the growing focus on early intervention and helping people to enjoy healthier working lives.

“Charlotte Moul has done a great job leading on the WorkWell programme for Lancashire and South Cumbria and we’re looking forward to building on that work by expanding access to the programme.”

In January 2026, the Government announced £259 million to roll WorkWell out across England over three years, aiming to support up to 250,000 people. Learning from Lancashire and South Cumbria contributed to the evidence supporting that decision.

Locally, the next phase will strengthen links with primary care, increase employer engagement and further integrate work and health services. Improved data and evaluation will help demonstrate WorkWell’s longer-term impact.

You can read the full report here: LSC Integrated Care Board :: WorkWell